Return Policy

Last updated August 22, 2026

Every MixPlaces print is made to order from artwork you created, so we cannot resell a returned one. That shapes this policy: we do not ask you to ship anything back, and we would rather reprint your piece than take it away from you. We call it our Make It Right Guarantee.

WHEN WE WILL PUT IT RIGHT

Tell us within 30 days of delivery and we will replace or refund your order if:

• it arrived damaged;
• it has a printing or manufacturing fault — banding, colour shift, misaligned trim, a frame that arrived broken;
• it is not what you ordered — wrong size, wrong material, wrong finish, or artwork that does not match the design you approved.

WHAT WE NEED FROM YOU

A few photos. That is all — please do not send the item back unless we ask. Photographs of the print and of the packaging it arrived in are enough for us to identify what went wrong and to raise it with our production partner.

Contact us through the chat on the site, by replying to your order email, or from Your account → Orders.

HOW WE PUT IT RIGHT

A reprint is our default. We will produce your piece again and ship it at our cost, and you keep the original — there is nothing to return.

If a reprint will not solve it — the fault would repeat, the occasion has passed, or you would simply rather not — we refund the item in full to the original payment method. Refunds are issued within 5 business days of our agreeing one, and your bank usually takes a few days more to show it.

WHERE THIS POLICY STOPS

Because each item is personalised and printed on demand, we cannot accept a return because you changed your mind, and we cannot correct a mistake in the design once it has been printed — a misspelling, the wrong date, a map centred on the wrong spot. The proof you approve before printing is the last point at which those can be fixed, which is why we ask you to read it carefully.

That said: talk to us. If you got something wrong and you tell us before the piece has entered production, we will stop it. If it is already printed, we will still see what we can do.

DELIVERY THAT GOES MISSING

If your order has not arrived by the end of the estimated window, contact us and we will chase the carrier. If it is confirmed lost we reprint and reship at our cost.

YOUR LEGAL RIGHTS

This policy sits alongside your statutory rights and does not replace them. Customised and personalised goods are exempt from the usual right to cancel under UK and EU distance-selling rules, but nothing here limits your rights where a product is faulty or not as described.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
[email protected]